Green Shield Plan Questions

The BCRTA office staff are spending quite a bit of time dealing with questions and issues around Green Shield Canada (GSC) – the Extended Health Benefit provider for members in the Teachers’ Pension Plan. The move to Green Shield was a decision of the Teachers’ Pension Board of Trustees – not the BCRTA. The decision was made following an open competition; other insurance companies were invited to submit proposals and GSC won the competition. The BCRTA plays no role in this as we have no direct contractual relationship with GSC.

Please share this information:

  1. The GSC plan is like the former Blue Cross plan both in design and service. GSC has worked to ensure affordability by not increasing premiums this year and has also worked to be more precise, strict and consistent in interpreting the agreement and in accepting or denying claims.
  2. If a problem occurs:

a) Contact Green Shield directly and try to solve the problem with an agent of GSC.

b) If not satisfied escalate your demands by asking to speak to a supervisor. To request an escalation in service call toll free 1-888-711-1119 Mon. to Fri. 5:30am to 5:30pm or email: customer.service@greenshield.ca. Be specific.

c) If still not satisfied, access Green Shield’s Customer Complaint Resolution process at the following URL: http://www.greenshield.ca/en-ca/get-in-touch/we-re-happy-if-you-re-happy
You may also write the Teachers’ Pension Board. TPBT@pensionsbc.ca