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By March 31, 2020August 30th, 2022No Comments

BCRTA Continues to Serve You During the COVID-19 Crisis

During this unprecedented time, we have been receiving a number of questions about BCRTA operations and our partner programs.

Select one of these common questions to learn more:

‘Is BCRTA Closed or Open?’
BCRTA is functioning as usual, with staff working remotely.

Our office hours are 8:30AM to 4:00PM Monday to Friday.

We are not accepting visitors to our office, but mail services continue.

Our phone number is 604.871.2260 and our email is

All meetings and seminars have been cancelled or postponed indefinitely.

‘What is my Branch doing?’
All in-person branch activities are on hold, but branches continue to interact with their members by email.

You can find contact information for your branch leadership at

‘I have an insurance question about COVID-19’ 
If you are on a MEDOC Travel Plan or Prestige EHC and Travel plan from Johnson Insurance, contact Johnson directly at 1.888.739.1209 or via email at Make sure you let them know you are a BCRTA member.

For questions about your Green Shield plan, contact Green Shield at or call 1-888-711-1119.

You may also want to visit their website at:

‘What about BCRTA Advantage Partners offers during the crisis?’
Most Advantage Partners continue to operate during this crisis, though many have altered hours or service levels.

For up-to-date information on the operations of our Member Advantage Partners, contact the Partner directly. We have links on our website to all our partners at:

There has been great disruption in the travel industry and our travel partners are working to refund any bookings that have been cancelled. We are monitoring the situation closely.

Of special interest might be our partnership with Fresh Prep, which offers fresh meal kits delivered to your door. See more information about the Fresh Prep offer here.